TAV Airports recives service quality awards for four airports
Ankara Esenboğa, İzmir Adnan Menderes, Milas-Bodrum, and Skopje airports have been recognized among the best airports in the Airport Service Quality (ASQ) awards organized by the Airports Council International (ACI World). The awards, determined based on passenger evaluations, will be presented at a ceremony during the ACI Customer Experience Global Summit, which will take place in Guangzhou, China, from September 8-11, 2025.
TAV Airports, a member of Groupe ADP, has received recognition for Ankara Esenboğa, İzmir Adnan Menderes, Milas-Bodrum, and Skopje airports under the Airport Service Quality (ASQ) program
Ankara Esenboğa, İzmir Adnan Menderes, and Milas-Bodrum airports were awarded the titles of “Best Airport in Europe” in their respective passenger capacity categories and “Most Enjoyable Airport in Europe”. İzmir Adnan Menderes, Milas-Bodrum, and Skopje airports stood out in the “Easiest Airport Journey in Europe” category for their performance in passenger processing. Additionally, İzmir Adnan Menderes and Milas-Bodrum airports won the “Cleanest Airport in Europe” award. Milas-Bodrum Airport was also recognized among the best in the “Most Dedicated Staff in Europe” category.
Kürşad Koçak, TAV Airports’ Chief Operations Officer, stated: "At TAV Airports, we are celebrating our 25th anniversary this year, and for the past 25 years, we have been committed to delivering the best travel experience for our passengers. The Airport Service Quality awards hold special significance for us, as they are determined directly by passenger feedback. We take great pride in seeing our four airports ranked among the best worldwide in their respective categories. Over these 25 years, we have become a globally preferred brand in airport operations, thanks to our talented workforce and extensive expertise. Last year, we served a total of 107 million passengers across 15 airports in eight countries. I would like to extend my gratitude to all our colleagues who contributed to this success."
Established by Airports Council International (ACI World), the ASQ program provides tools to measure and improve passenger satisfaction, business performance, and airport service quality. Launched in 2006, ASQ is recognized as the world's leading airport passenger satisfaction program, with more than 400 participating airports across 110 countries. The ASQ winners were selected based on direct evaluations from 700,000 passengers worldwide.
About TAV Airports
TAV Airports provides integrated services in all areas of airport operations, with a global footprint at more than 100 airports in more than 30 countries. In 2024, TAV Airports welcomed 107 million passengers across its portfolio. A member of Groupe ADP, TAV Airports is part of the leading airport management platform globally. Through its subsidiaries, TAV is active in airport service businesses, including duty-free, food and beverage, ground handling, IT, private security, and commercial area management. The company is quoted on Istanbul Stock Exchange.
For further information: Esra Özer,
T +90 212 463 30 00 / 2094 and +90 531 500 99 75
Esra.Ozer@tav.aero
www.tavairports.com
