TAV Airports receives service quality award in Atlanta
Izmir Adnan Menderes, Milas-Bodrum, Skopje, and Zagreb airports, operated by TAV Airports, were ranked among the best airports in the Airport Service Quality (ASQ) awards by the Airports Council International (ACI World). The awards, determined by passenger evaluations, were presented at a ceremony held in Atlanta, USA.
TAV Airports, a member of Groupe ADP, saw four of its airports—Izmir Adnan Menderes, Milas-Bodrum, Skopje, and Zagreb—recognized as the 'best airports' in their categories based on passenger evaluations. The awards were presented during the ACI World's Customer Experience Summit and Exhibition, held this year in Atlanta, USA.
TAV Airports COO Kürşad Koçak said, “As TAV Airports, we operate 15 airports in 8 countries. Together with our service companies, we have a global footprint in 110 airports across 33 countries. We closely monitor the needs and expectations of our passengers in every area we serve, striving to offer them the best travel experience. We are proud that four of our airports have been ranked among the best in the world for customer experience, based on passenger evaluations. We view this achievement as a result of our experienced workforce and accumulated knowledge. I would like to thank all our employees who have contributed to making us a globally preferred brand in airport operations.”
Izmir Adnan Menderes, Skopje, and Milas-Bodrum airports were selected as "Best Airport in Europe" in their respective categories based on passenger capacities. Izmir Adnan Menderes also received an award in the category of "Easiest Airport Journey in Europe," which evaluates airport transit convenience performance. Additionally, Izmir Adnan Menderes was recognized in the categories of " Cleanest Airport in Europe," "Most Enjoyable Airport in Europe," and "Airport with the Most Dedicated Staff in Europe," making it one of nine airports awarded in a total of five categories from all regions. Zagreb Airport, with its award in the category of "Easiest Airport Journey in Europe secured its place among eight airports listed in the ACI World Director General's Roll of Excellence, a recognition given to airports that have won multiple ASQ awards over a five-year period in the last 10 years.
ACI’s Airport Service Quality (ASQ) program remains the benchmark for evaluating and improving the airport customer experience. Last year, more than half of the world’s travelers passed through airports participating in the ASQ program. With nearly 600,000 surveys assessing over 30 key performance indicators, the program provides a thorough insight into the present and future landscape of air travel.
About TAV Airports
TAV Airports provides integrated services in all areas of airport operations, with a global footprint at 110 airports in 33 countries. A member of Groupe ADP, TAV Airports is part of the leading airport management platform globally. Through its subsidiaries, TAV is active in airport service businesses, including duty-free, food and beverage, ground handling, IT, private security and commercial area management. The company is quoted on Istanbul Stock Exchange.
For further information: Esra Özer,
T +90 212 463 30 00 / 2094 and +90 531 500 99 75
Esra.Ozer@tav.aero
www.tavairports.com
