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SPOTLIGHT
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TAV Airports at 25!
This year TAV Airports marks its 25th
anniversary. Since the opening of the
new terminal at Istanbul Atatürk Airport
on January 10, 2000, the company has
grown from serving 9 million passengers
annually to welcoming 107 million
passengers across its 15 airports in
eight countries today.
To celebrate this milestone, a special
event was held at the headquarters,
bringing together executives, including
those who have significantly contributed
to TAV Airports’ success over the years.
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In the past three years, the company has
executed the largest investment program
in its history, amounting to €2.5
billion. With this strong foundation,
TAV Airports is well-positioned for
continued global expansion in its next
25 years.
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HIGHLIGHTS
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TAV Airports strategy briefing
TAV Airports Holding employees and
management convened at Istanbul Modern
Museum for a half-day meeting to review
the strategic outlook. Executive
Committee presented the strategy and the
event concluded with a Q&A
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TAV OS expands to Far East Asia with
Narita Airport Lounge
TAV Operation Services has marked its
first presence in Far East Asia by
partnering with WAI Lounge Japan Inc.
(WAI) to operate the new Turkish
Airlines Lounge at Narita International
Airport.
The inauguration ceremony on February 5,
2025, was attended by key executives,
including Franck Mereyde, Chairman of
the Executive Committee and Executive
Board Member of TAV Airports; Aude
Ferrand, CEO of TAV Operation Services
and CCO of TAV Airports; Yuki Onishi,
CEO of WAI-TAV Airport Services; Ahmet
Tuğcu, Turkish Airlines’ Japan Director;
and Ümit Develi, Deputy Vice President
of Sales for Asia and the Far East of
Turkish Airlines.
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Disseminating ethical culture:
Anti-Corruption Day
On International Anti-Corruption Day, we
reaffirmed our commitment to combating
corruption during an event held at the
HQ, which was broadcast live to the
entire TAV Airports group.
The event began with opening remarks
from Can Alptekin, TAV Airports' Head of
Audit, Risk, and Compliance, followed by
a video message from Franck Mereyde, TAV
Airports Executive Board Member & Chair
of the Executive Committee.
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Fikret Sebilcioğlu, Managing Partner at
Cerebra, shared his insights in a
session titled "Findings of the ACFE
2024 Global Fraud Report." He then
moderated a panel discussion on "Risks
and Opportunities," featuring Burcu
Geriş, Deputy CEO & CFO of TAV Airports,
alongside Can Alptekin.
The event concluded with closing remarks
from Serkan Kaptan, CEO of TAV Airports.
You can watch the full event via the
link provided.
Click here the to reach the
Code of Conduct.
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Green Airports Seminar at Almaty
TAV Airports, Groupe ADP and Almaty
Airport sponsored and hosted the
Regional Seminar on Green Airports,
organized by ICAO and ACI EUROPE at
Almaty Airport, with the support of
Kazakhstan’s Ministry of Transport and
the Aviation Administration of
Kazakhstan.
The seminar was opened by Talgat
Lastaev, Vice-Minister of Transport of
Kazakhstan. Speakers included TAV
Airports CEO Serkan Kaptan; Nicolas
Rallo, ICAO Regional Director for the
European and North Atlantic (EUR/NAT)
Regions; Saltanat Tompiyeva, Chairwoman
of the Civil Aviation Committee of
Kazakhstan; Catalin Radu, Director
General of the Aviation Administration
of Kazakhstan; and Olivier Jankovec,
Director General of ACI EUROPE.
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Over the course of two days, experts
from governments, civil aviation
authorities, EUROCONTROL, airport
operators, airlines, financial
institutions, and sustainable fuel
suppliers exchanged insights, discussed
strategies, and shared best practices to
advance a more sustainable aviation
ecosystem.
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Kerem Öztürk among Fortune Türkiye's Top
50 CTOs Airport
TAV Airports CIO and TAV Technologies
GM, Kerem Öztürk, has been recognized
among the Top 50 Chief Technology
Officers by Fortune Türkiye. This award
honors technology leaders for their
success in technology and digitalization
projects. He received the recognition at
the Technology Leaders Awards Ceremony,
which celebrates executives driving
innovation and shaping the future of
technology.
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Meet Dino, the Skopje Airport Zen Dog!
As part of TAV Macedonia’s efforts to
create a welcoming atmosphere, Skopje
Airport introduces Dino, a Golden
Retriever helping passengers relax
before their flights. Travelers can now
de-stress by petting and playing with
their new furry friend.
Additionally, passengers can enjoy live
music performances by a chamber trio,
enhancing the airport’s ambiance and
overall travel experience.
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Development efforts at Tbilisi Airport
The Arrivals terminal at Tbilisi
International Airport has expanded its
immigration zone, and the number of
passport control booths has increased
from 9 to 13. The space leading to the
border control booths has also expanded
from 640 m² to 925 m².
It is worth noting that the Departure
terminal has also expanded its
immigration zone from 180 m² to 530 m²,
and the number of passport control
booths has increased from 9 to 13.
TAV Georgia has invested over 4 million
GEL in both projects.
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TAV Tunisie expands tourism partnerships
TAV Tunisie marked a significant
milestone at Enfidha-Hammamet
International Airport by reinforcing its
touristic partnerships and expanding
connections to new destinations. The
event highlighted the airport's
achievements and progress in air traffic
development, aligning with the national
strategy for advancing air travel and
tourism in Tunisia. As part of the
celebration, TAV Tunisie signed
partnership agreements with TUI Airlines
Ireland, the Chinese World Tourism
Cities Federation, the Tunisian travel
agency Konooz Travel, and the National
Office of Tunisian Handicrafts (ONAT).
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ATU Duty Free has won 2 Bronze and 1
Silver Award with its Tip Story Micro
Learning Project
ATU's Tip Story Micro Learning Project,
which is used to support the development
of product knowledge of employees in Old
Bazaar stores, has been honored with
three awards at the prestigious
international platforms Brandon Hall and
Stevie Awards. Tip Story Micro Learning
Project received Silver award in the
‘Best Advance in Education Delivered
Through Technology’ category at the
Brandon Hall Technology & EdTech
Excellence Awards, Bronze award in the
‘Achievement in Learning Technology
Implementation’ category at the Stevie
Awards for Great Employers, and Bronze
award in the ‘Best Learning in the Flow
of Work’ category at the Brandon Hall
HCM Excellence Awards.
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Havaş wins “Big Thinking” Award at 2025
CX Awards
Havaş received the “Big Thinking” award
in the Employee Experience category at
the 2025 CX Awards – Customer Experience
Awards for its “Contact Center Cloud
Transformation” project, which has been
in use since March 2024.
The transformation project reengineered
contact center processes using the
cloud-based Genesys system and advanced
speech analytics tools. These
AI-supported enhancements have improved
operational efficiency, increased
employee engagement, and contributed to
a more effective customer experience.
This recognition follows last year’s
award for the Aerobot chatbot
application.
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Cue
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Industry Telex
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Lanseria International Airport has
launched the Tap and Fly program, powered
by TAV Technologies, to enhance passenger
convenience and streamline airport
operations. This innovative system
integrates e-Gates, Travel Document
Authorization System (TDAS), and the
Common Use Passenger Processing System
(CUPPS) for a seamless travel experience.
As the turnkey solution provider, TAV
Technologies delivered the software
infrastructure and e-Gates, creating a
fully integrated system.
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A new security area for pre-flight
screening has opened in Almaty Airport
Terminal 1, enhancing passenger flow and
safety.
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Almaty International Airport held its
inaugural Best Employee Award ceremony.
Winners were selected through votes and a
committee review, and each received a
prize of 500,000 KZT.
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Air Astana has launched a new route from
Almaty to Madinah. This journey is
especially meaningful, as both airports
are operated by TAV Airports!
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SunExpress Airlines will begin flights to
Rovaniemi (RVN) as a new destination from
Izmir Airport. The flights will be
scheduled twice a week, on Wednesdays and
Fridays
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Transavia has announced the start of
operations on a new route between Skopje
and Amsterdam. The route will be operated
twice per week starting from March 2,
2025.
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European Aviation Industry
publishes
toolkit to fast-track Sustainable Fuel
production in Europe and accelerate
decarbonization.
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UK
support
for sustainable airport expansion set to
boost its economy and global position.
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ACI World
responded
to IATA’s White Paper on Slot Regulation
and Airport Capacity.
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Review
ICAO’s Strategic Plan, "Safe Skies,
Sustainable Future," which outlines its
25-year vision for ensuring aviation
safety and sustainability.
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Quote
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